Wednesday, April 9, 2014

Fair Use Policy of Smart, Globe, and Talk 'n Text Unlimited Call & Text Services





Wonder why your load disappear all of a sudden even though you just bought a load for your prepaid cellphone and apply for unlimited service? It is because of the unfair policy by Smart and Talk 'n Text, it is known as the Fair Use Policy. You may heard it from internet providers which cut your service once you reach a number of bandwidth. The same goes with prepaid cellphone providers unlimited service. Why call it unlimited when it is really limited by their fair use policy.

Here is Smart's Fair Use Policy from their website:

"As part of its continuing commitment to provide high-quality service to our subscribers, Smart is putting forth the Fair Use Policy for its Unlimited Call & Text Services.

This ensures that commercially available unlimited voice & SMS products are used properly to preserve the integrity of the Smart network to be able to deliver the best service to ALL our subscribers.

In your purchase of Smart’s unlimited products and services, you agree to our conditions on Fair Use and agree to be bound by the policy."

Conditions of the Fair Use Policy

Smart’s Fair Use Policy promotes pleasant use of call and text and aims to avoid the following:
  •     Activities that may cause network congestion and those that can adversely impact the overall quality of service experienced by our subscribers
  •     Any unlawful, invasive or fraudulent purposes that violate the legal rights of our subscribers
  •     Any manner which affects the Company’s ability to provide and maintain the quality of its network and services
  •     Any means aimed towards exploitation of mobile usage that may cause any loss or damage to Smart

 Ensuring Fair Usage For All

 Smart reserves the right to disallow, suspend or terminate service of customers whose improper or abusive use of unlimited call & text services may jeopardize our ability to deliver the best customer experience to our subscribers. Smart also reserves the right to modify the FAIR USE POLICY without prior notice in order to maintain the integrity of Smart’s network services.

Here is Globes Fair Use Policy:

Globe shall implement policies to ensure that all subscribers get to equally share an enjoyable call and text experience. This policy is designed to protect those who might be affected by the few subscribers who use the unlimited promos for activities other than its intended use. Acceptable Terms on Fair Use applies:

a. to sending of spam or unsolicited bulk messages like political and promotional advertisements, financial loans or recruitments
b. to sending of fraudulent messages or bogus promotional offers
c. if your usage of unlimited calls /unlimited texts /unlimited calls and unlimited texts is unreasonably high

Your usage of an unlimited promo is excessive or unreasonable as defined below:

a. It is unreasonable/excessive if your usage adversely affects the Globe network and another Globe subscriber's use or access to Globe services.
b. Excessive use means calls or text usage per day is significantly higher than one's normal usage.

2 comments:

  1. taeng FUP yan. di na matatawag na UNLICALL yung promo na un kung limited din naman

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  2. Kainis tinawag pa nilang unlimited tapos puputulin din nila. Sana nagbigay na lang sila kung ilang minutes lang ang allowed para mas malinaw. Niloloko lang nila ang mga subscribers nila. May walang katapusang kwentuhan pa sila nalalaman tapos puputulin din naman nila. Sa company lang nila fair pero sa subscribers hindi.

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